Comparing Teliris and Cisco
Teliris Core Principles
Teliris® was created in 1999 to be both an equipment manufacturer and a service provider. This unique position has enabled Teliris to tightly integrate its full array of managed services with state-of-the-art telepresence solutions. From inception, Teliris has believed that in order for telepresence to reach its full promise it must be:These core principles have guided the development of all of Teliris technology and service solutions.
- As NATURAL as an in-person meeting
- As RELIABLE as an in-person meeting
- GUARANTEED availability and performance
- Maximum FLEXIBILITY to support diverse environments
- As AFFORDABLE as an in-person meeting
As NATURAL as an in-person meeting
All Teliris Telepresence products are designed to deliver the most immersive meeting experience for the end users. Creating a natural meeting environment starts by delivering a full motion (60 frames per second) High Definition conferencing environment, creating a natural around-the-table environment and true replication of eye contact.Teliris fundamentally believes that most users don’t want to play with technology when they walk into a telepresence room; instead they want to walk in and have their meeting. As a result, all Teliris Telepresence calls can be set-up by the Teliris Telepresence Operation Center (TOC), so that users simply walk in and have their meeting without having to touch any technology.
A meeting experience in a Cisco Telepresence room is quite different from a Teliris Telepresence session. Cisco only delivers a 30 frames per second image. In Cisco group systems (CTS 3000 and 3200), eye lines degrade drastically for users who are not sitting in the middle seats in a point to point call. Cisco's implementation of voice switching in a multipoint call completely destroys eye lines in a multipoint call, eliminating the natural round table experience of a telepresence meeting.
As RELIABLE as an in-person meeting
Teliris Telepresence is sold with a fully managed service which includes Teliris TOC, proactive testing of every element in every room before each meeting, meeting set up/tear down, maintenance, break/fix, and the only standard end-to-end Service Level Agreement in the market based on user-facing metrics (guaranteed 99% successful meeting minutes). In addition, every Teliris Telepresence solution comes with Teliris’ unique working practices service. Teliris Working Practices'™ mission is to help the client maximize their investment in telepresence. A dedicated Teliris Working Practices™ Manager is assigned to each and will assist the client in internal marketing for the rooms, policies and procedures and guiding the client by sharing best practices for maximizing the return on investment.By contrast Cisco supports their telepresence solutions through a variety of partners. The quality and breadth of the managed service varies drastically by service provider. Some providers may provide some form of an SLA while others will not; some may provide a technical NOC solutions while others provide a first-level support and incident management.
GUARANTEED availability and performance
As previously mentioned, Teliris provides a 99% SLA on all telepresence minutes. Teliris has never lost focus of its objective, helping people meet - that’s why the Teliris TOC is fully staffed with Audio Video Engineers who can identify and resolve faults on the fly. For example, if an executive team is having a meeting and a microphone fails, the Teliris TOC can adjust the gain in the other microphones so that meeting can still take place.,Cisco managed services are provided by partners who, if they offer a managed service, have limited tools to monitor and resolve faults. Partners typically monitor traps from major components (network and codec) that level of data provides very limited visibility into audio visual component level faults (e.g. – microphones).
Maximum FLEXIBILITY to support diverse environments
The Teliris Telepresence™ product portfolio has solutions that deliver a fully built out room environment all the way down to an existing conference room or office.Teliris also understands that many organizations have an existing investment in traditional video conferencing or even other telepresence solutions, therefore all systems are completely interoperable with any standards-based video endpoint at its native resolution up to 1080p 60fps.
One of the most costly elements of a telepresence deployment is room remediation. Cisco requires a structured room remediation project in order to support each of their group systems.
Interoperability has been a major weakness of Cisco Telepresence from day one. Cisco has made some strides in that arena (coming from not interoperating at all to their current solution) but there is still a lot left for them to do. For example, today Cisco can interoperate with most standards-based systems, but they do so by reducing the image to CIF resolution (very low quality image).
As AFFORDABLE as an in-person meeting
Teliris’ 6G platform vastly reduces the deployment, support and infrastructure costs related to telepresence deployment. 6G’s software architecture delivers a 70% reduction in hardware components over traditional architectures without compromising on Teliris’ broad array of features and functionality. Fewer components contribute to a significantly lighter deployment and lighter maintenance model.In addition to a reduced Bill of Material, Teliris 6G delivers immersive high definition, full motion telepresence with half of the bandwidth of traditional codec architectures. The combination of light deployment, maintenance and infrastructure allows Teliris to deliver on the promise of telepresence that is as affordable as an in-person meeting.
By contrast Cisco’s telepresence system deployments require very heavy infrastructure build-outs, costly room remediation projects and very structured/highly engineered networks to support the telepresence traffic.