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The logical and conceptual foundation for success |
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Managed Videoconference Set Up & Service
To ensure that videoconferences occur anywhere at anytime without an issue, all of Teliris' VirtuaLive™ videoconference room systems are delivered with a managed service that provides 24/7 management for all meetings. Teliris has created Video Network Operating Centers (VNOCs) in New York and London to provide this around-the-clock service.
The VNOC is responsible for conference room set up and testing all of the components:
- The conference room setup is based on the information provided by users through Teliris VirtuaLive™ Scheduling Portal. Information includes time, locations, number of participants in each location, collaboration tools to be used etc.
- After the meeting is configured utilizing Teliris' automated Video Scenario Management System, each component in each conference room is tested. Teliris does not wait until someone walks into a video conference room to find out that a microphone or a video display is not working.
- If there are any problems, they are addressed prior to meeting participants walking into the room.
- After participants walk into the room, they can either just sit down and start their meeting or Teliris can provide a "Meet and Greet" service that allows meeting participants to affirm that they are satisfied with the conference room setup and make any special requests before the meeting starts.
- If during the meeting, there are any needs or issues, a meeting participant in any location can call the VNOC and make the request.
- At all times, the VNOC monitors all of the network connections to make sure that there are not any issues that would disrupt the meeting.
- On a regular schedule during the week, the VNOC tests every component in every room whether or not a meeting is scheduled.
As a result of this, our customers do not require on site personnel to manage the technology. Most problems can be addressed remotely. And if a problem cannot be solved remotely, our global service capability is ready to jump in and fix a failed component.
All of these services are delivered based on our contractual Service Level Agreement (SLA) that guarantees 99%+ reliability or we pay.
Our VNOC's job is to ensure that all of the technical components of a distance meeting work so that meeting participants can focus on the meeting not on the technology!
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