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July 14/2003
BusinessWire
TELIRIS OPENS VIDEO NETWORK OPERATIONS CENTER IN LONDON
Center Manages Client Communication Worldwide from Secure Facility
LONDON and NEW YORK, July 14, 2003 — Teliris Ltd., the leading provider of Interactive Telepresence solutions to businesses around the world, announced it has opened a Video Network Operations Center (VNOC) in central London.
According the Marc Trachtenberg, Teliris co-founder and CTO, “From this state-of-the-art management operations facility, we can now offer our clients the Teliris Interactive Management Experience (TIME), a totally outsourced call, operations, remote diagnostics and network management service.”
“This new control environment makes Teliris VirtuaLive™ a completely turn-key, out-sourced solution, for companies that wish to have that,” Trachtenberg explained. VirtuaLive™ provides its corporate users with a meeting environment that simulates in-person meetings through the use of CD-quality sound and DVD-quality video on large eye-level plasma screens, and enables participants to collaborate on documents and presentations in real time. Teliris clients have traditionally used VirtuaLive™’s in-room Wizard-based control system to link multiple locations for a meeting. For clients that want to completely outsource management and control functions, they can now accomplish this through the VNOC.
“Our 24/7 VNOC team not only coordinates meeting sites, they monitor the audio and video, and continuously test the network and its individual components to ensure the security and quality of the overall user experience,” Trachtenberg noted. In addition, if clients want to establish communication at facilities that do not have VirtuaLive™, or have only an audio hookup in an area without video capability, the VNOC team can establish those links and monitor them for quality and continuing connectivity. “VNOC allows us to offer as seamless a meeting experience as possible in every corner of the world, with no customer aggravation.”
VNOC is located in a highly secure facility on Braham Street in London, operated by Level 3 Communications. In addition to a fully electronic access control system, the facility is protected by biometric palm-scanners, an intruder detection system and closed circuit TV monitoring.
VNOC’s strategic London location also allows it entree to a wide range of international markets. “We selected this location since it is equidistant from major world markets in the East and West, and is at the crossroads of global connectivity,” said Teliris co-founder and COO, Steve Gage. “From this operations center, we have access to any interconnect point we need.”
Teliris’ current VNOC customers are Lazard, Vodafone and GlaxoSmithKline. “By completely outsourcing this service, our customers are buying a level of remote diagnostics that has never been available before. In fact, it is as good as, or better than, having an in-room technician, without having to add to staff,” Gage said.
Established in February 2001, Teliris Ltd. is a spin-off of network and directory services leader Mycroft Inc. Headquartered in New York and London, Teliris, using its VirtuaLive™ meeting environment, simulates in-person meetings to an extent not achievable with traditional videoconferencing. Among the many companies employing the VirtuaLive™ solution are GlaxoSmithKline, Vodafone, Lazard, Dreamworks SKG, GSK, British Petroleum, 3i and Pearson plc.
For further information, contact:
Chuck Hirsch
Director of Marketing and Communications
(212) 490-1065, ext. 205
or visit the Teliris web site at www.teliris.com where you can view the London VNOC in real time.
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